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Especially in the hospitality and service industries, Emotional Intelligence is far more predictive of performance than IQ.  In this course, Dr Erich Steinbock with over 50 years of Hospitality Management experience, will show you how grow you Emotional Intelligence competencies to cultivate your productivity, increase your self-awareness and develop positive relationships. In the context of hospitality management, Erich shares actionable techniques to increase your Emotional Intelligence and real industry stories on how better lead teams, work with peers, and actively follow when required. You can put this action to become and more effective and inspiring leader.

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