Corporate Social Responsibility Introduction 1 Welcome videos 1. CSR - What is it and why is it important? 4 Introduction and general exploration of CSR CSR in Travel & Tourism Using CSR for Business Benefit Corporate Social Responsibility – Quiz topic 1 2. What you Measure, you can Manage 5 Environmental Stewardship Saving Energy – Saving Money & Emissions Climate change and Emissions Management Water: the next global crisis- water and waste management Corporate Social Responsibility – Quiz Topic 2 3. CSR and Society - People Matter and so does what they think 5 People Matter! Employee engagement and the role of suppliers External Stakeholder Engagement and Management The role of leadership to foster sustainable business management Corporate Social Responsibility – Quiz Topic 3 4. Are you delivering what your guests need? 4 Understanding Guest Expectations Sustainable Tourism: what is it and what can it add to business? Going above and beyond, conservation tourism and ecosystem value Corporate Social Responsibility – Quiz topic 4 5. Tell your story, your guest will love it! 5 Using CSR communications to build business success Tell the story, don’t describe the rooms Labels & standards – useful tools or bug beans? Your lies will find you out! Avoiding pitfalls Corporate Social Responsibility – Quiz topic 5 Conclusion 1 Summary and next steps Course Certification 1 Corporate Social Responsibility – Certification Exam 10 questions30 min Bonus Material 1 Reading and Links Corporate Social Responsibility Back to Course Welcome videos (Visited 6 times, 1 visits today)
